Customer Experience Executive

Role Overview

• Dispense and receive physical cash, cheques, travellers’ cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
• Verify all required information for transactions is accurate and complete in accordance with bank procedures.
• Refer transactions above teller limits for authorisation.
• Capture all transactions on the bank’s system and ensure proper authorisation before processing.
• Reconcile till cash at the beginning and end of each day, and when cash is restocked or repatriated during the day.
• Assist customers with completing transaction documentation to ensure accuracy.

Requirements

• National Certificate: Business, Commerce and Management Studies (Required)

Benefits

• Health insurance
• Professional development opportunities
• Paid time off