Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
Build account plans on top customers that focus on mutual-success and customer value
Develop a strong pipeline and reach annual sales and revenue retention targets
Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure.
Assist leadership in building and maintaining a retention and new revenue forecast
Conduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls)
Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point
Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions.
Keep up to date knowledge of the industry, as well as the competitive posture of the company

Bachelor's Degree; or equivalent experience
A minimum of 2-4 years of sales and/or account management experience
Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
Capable of working independently with minimal supervision and in a team environment
Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
Proficiency in all MS Office & Google Office applications
Travel
Up to 25%

We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun!
Health insurance
Professional development opportunities

Account Manager

Key skills