Provide day-to-day IT support for staff and residents
Manage a team of student desktop support technicians, ensuring timely resolution of support tickets, quality customer service, and consistent communication with end users
Assist with the division’s IT lifecycle planning, including equipment audits and replacement schedules
Coordinate IT projects for desktop support staff
Collaborate with external vendors and campus partners
Serve as the primary point of contact for departmental IT needs and escalate issues when necessary
Build strong working relationships with staff and residents to better understand their technology requirements and ensure positive support experience
Maintain collegial, harmonious working relationships with others

The formal education equivalent of a bachelor's degree in computer science, computer applications, information systems, or a related field from an accredited institution of higher education
At least two years of experience in computer support OR At least four years of experience in computer support
Experience with configuration management software including remote imaging, software deployment, and patch management from Microsoft and Dell
Experience managing a preventative maintenance and lifecycle replacement program for IT equipment
Experience working in a formal IT service management (ITSM) environment (e.g. ticketing systems, SLAs, incident/request workflows)
Experience supervising, mentoring, or training student employees or part-time technical staff
Experience troubleshooting and resolving software, hardware, and network issues
Experience with asset management

university contributions to health, dental, life and disability insurance
tuition waivers for employees and their families
12 official holidays
immediate leave accrual
choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

IT Operations Support Coordinator

Key skills