Key skills
CRMCommunicationCustomer SuccessSales
About this role
Role Overview
- Manage a portfolio of clients as the primary point of contact for post-sales relationship and support;
- Handle and resolve daily requests and tickets, following established processes and best practices;
- Perform operational activities focused on the customer journey, such as migrations, onboarding, and monitoring the active customer base;
- Identify churn risk indicators and expansion opportunities, reporting them to the relevant teams;
- Log and report inconsistencies and atypical volumes, contributing to continuous improvement of internal processes;
- Develop technical knowledge of the team's products to work with increasing autonomy and depth.
Requirements
- Previous experience in Customer Success, Support, or B2B customer service;
- Proficiency with CRM and ticketing tools (HubSpot, Zendesk, or similar);
- Basic proficiency in Google Sheets or Microsoft Office;
- Strong written communication skills for documenting interactions, evidence, and follow-ups;
- Bachelor's degree completed or in progress in Business Administration, HR, or related fields;
- Experience with CRM or customer support tools (HubSpot, Zendesk, or similar).
Benefits
- Flash card (the beloved pink one!) with flexible benefits: meal, grocery, transportation, health, education, culture, and wellness
- Health insurance
- Life insurance
- Extended maternity and paternity leave + daycare assistance
- Day off on your birthday 🎂
- Flexible hybrid work model + home office allowance + in-office experiences
- Exclusive partner discounts via the Flash app
- TotalPass
- Pet care plan with Guapeco