Customer Success Representative - Sioux Falls, SD or Des Moines, IA

TerraClear Inc is a company that leverages artificial intelligence and robotics to transform agricultural practices. They are seeking a Customer Success Representative to ensure customer satisfaction, retention, and growth by providing support and strategic advice to customers, managing post-sale engagement, and acting as a liaison between customers and internal teams.

Responsibilities:

• Develop a deep understanding of our products and services to effectively educate and support customers
• Serve as the main point of contact for customers, addressing their needs and resolving issues promptly
• Help customers achieve their desired outcomes by providing strategic advice and support to growers, field sales, inside sales and referral partners
• Own all post-sale customer engagement activity including on-boarding, product and usage training, and regular monitoring of map and service delivery
• Own ongoing customer engagement, satisfaction, retention, and expansion through upsell and cross-sell opportunities
• Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for improvement
• Act as a liaison between customers and internal teams (e.g., sales and marketing, product development, engineering, and finance) to ensure customer feedback is communicated and addressed
• Create and manage a customer health monitoring system including; touch activity, satisfaction, and loyalty scores