Oversee the entire client implementation process, from post-sale to completion.
Collaborate with different departments to address any issues that may arise during implementation.
Set and manage client expectations using the implementation timeline.
Provide technical training and support for HRIS and initial payroll processing.
Work closely with sales and operations teams to ensure smooth implementation, as promised.
Organize and complete all required implementation documentation.
Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service.
Ensure weekly deliverables are met according to the established timeline.
Handle and resolve client issues and requests, following up until resolved.
Ensure complete client satisfaction throughout the process.

3+ years’ experience in account management and/or client implementation
3+ years' payroll processing experience
Strong attention to detail and follow-through on client requests
Excellent written and verbal communication skills
Ability to work independently, solve problems, and take initiative
Thrive in a fast-paced environment, meeting deadlines despite frequent interruptions
Strong work ethic, eagerness to learn, and ability to analyze large data sets
Detail-oriented with a focus on process improvement
Proficiency with MS Office Suite (Excel, Word, PowerPoint)

Payroll Implementation Specialist

Key skills