Own the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractors
Build and maintain process documentation: every workflow, SOP, and operational standard is documented, version-controlled, and accessible
Identify and prioritize automation opportunities across People Operations workflows, partnering with the UKG Ready Specialist and cross-functional stakeholders to reduce manual effort, improve accuracy, and increase scalability.
Partner with HRBPs, functional leaders, and the UKG Ready Specialist to ensure processes are aligned with business needs and executed consistently across the organization
Evaluate and recommend practical uses of AI and automation within People Operations while ensuring appropriate governance, privacy, and compliance controls.
Ensure processes are built for scale — designed to support a 500-person organization even when we are at 325
Establish and enforce process standards across the People Operations team, in partnership with functional owners
Provide day-to-day operational leadership and guidance to the team — the person others come to when a process is unclear, a system is behaving unexpectedly, or an edge case needs a decision.

7+ years of experience in People Operations, HR Operations, or a closely related role at a technology company
Demonstrated experience owning employee lifecycle processes end-to-end — onboarding, offboarding, job changes, comp changes — with documented SOPs
Experience with HRIS platforms at an operational ownership level — you have been responsible for data quality, process execution, and compliance in an HRIS, not just a user of one.
Experience supporting payroll and benefits operations, including internal controls and data flow between HR and payroll systems
Track record of cross-functional partnership with Finance, IT, Legal, and Security on HR compliance, systems, and process initiatives
Experience building and maintaining HR reporting and dashboards with a data integrity mindset
Working knowledge of federal and state HR compliance requirements: I-9, EEO-1, FMLA, multi-state employment law.

Senior Manager of People Operations

Key skills