Customer Business Manager

Role Overview

• Manage Ireland end-to-end, leading NI direct customers, ROI distributor partners and Tesco ROI to deliver profitable growth, strong execution and insight-led customer strategies.
• Develop and implement comprehensive business plans which will accelerate our wellbeing visibility and value growth across Ireland (NI / ROI) portfolio and tailored activation plans to enable us to become a leading brand in wellbeing drinks.
• You will unlock break-through growth potential and visibility in wellbeing visibility with strong customer relationships, making Twinings the trusted and leading well-being drinks brand.
• You will increase visibility and recognition as a wellbeing brand, sales, profit and share growth.
• Market Ownership: Lead Ireland as its own market; align strategy across direct and indirect models
• Customer Leadership: Own NI relationships and Tesco ROI; drive JBPs, negotiations and growth plans
• Distributor Management: Set clear KPIs, governance and cadence to deliver ROI performance via partners
• Excellence: Deliver availability, distribution and visibility across store and online
• Commercial Delivery: Own forecasts, budgets and trade spend; deliver revenue and margin targets
• Insight-Led Growth: Translate market and shopper data into clear actions and opportunities
• Cross-Functional Alignment: Orchestrate category, supply and marketing to land plans in market
• Full P&L responsibility for Ireland (sales, margin, agreed trade investment)
• Direct ownership: NI customers + Tesco ROI
• Indirect ownership: ROI distributor model (performance via influence/governance)
• Accountable for execution across all routes to market

Requirements

• Strong FMCG account management (grocery multiples NI & ROI)
• Proven P&L ownership and commercial decision-making
• Experience managing or influencing distributor models
• High analytical capability; translates data into action
• Strong stakeholder influence (internal + external)
• Track record of new business success

Benefits

• Yearly bonus based on personal contribution and financial performance
• Flexible working options
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Electric Car Scheme
• Access to LinkedIn Learning
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
• Four week Digital Nomad
• Opportunity for a variety of marketing leading development opportunities
• 2 recharge days a year to pause and get back on top and thriving
• Birthday day off
• Inspiring connection events in line with our exciting wellbeing vision