Senior Marketing Operations Account Manager

Role Overview

• Serve as the primary day-to-day contact for assigned Google stakeholders across CRM and Onsite programs.
• Build strong working relationships and become a trusted operational partner.
• Manage stakeholder communications, expectations, priorities, and project updates.
• Support governance meetings, business reviews, and planning sessions.
• Coordinate delivery across CRM and Onsite teams, ensuring priorities, timelines, and dependencies are clearly understood.
• Maintain visibility across active projects, campaigns, launches, and operational workstreams.
• Monitor delivery progress and proactively identify risks, blockers, and resource challenges.
• Partner with team leads to ensure work is delivered on time, within scope, and to agreed quality standards.
• Manage delivery trackers, resource planning, project reporting, and operational dashboards.
• Prepare status updates, governance materials, and performance reports for client and leadership stakeholders.
• Support quarterly planning cycles and ongoing workload forecasting activities.
• Facilitate collaboration between CRM and Onsite teams to ensure consistent delivery approaches and efficient execution.
• Track and manage delivery risks, escalations, and operational issues.
• Identify opportunities to improve delivery processes, reporting frameworks, and stakeholder engagement models.

Requirements

• 5+ years of experience in account management, project management, program management, marketing operations, or digital delivery environments.
• Experience supporting complex marketing, digital, ecommerce, or customer experience programs.
• Strong understanding of CRM, digital production, campaign delivery, or website operations.
• Experience managing multiple stakeholders and concurrent workstreams in fast-paced environments.
• Excellent project management, planning, and organisational skills.
• Strong reporting, communication, and presentation skills.
• Experience using project management and workflow tools.
• Ability to manage competing priorities while maintaining strong attention to detail.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development