Independent handling of 1st-level inquiries from our hospital customers as well as our internal users (our DRG coders)
Written communication with hospital staff, IT personnel and end users (physicians, external coders) via HubSpot — and internally with teams via Slack
Creation of clear, precise Jira tickets for more complex issues to forward to development
Updating and expanding how-to guides and FAQs in our Confluence
Contributing to process improvements within the team — if you notice something, bring it up and help implement it
Close collaboration with the support team in daily standups and 1:1s

You are enrolled at university — your field of study is open. More important than a specific subject is that you have a tech affinity and are willing to work into complex topics
You work reliably, in a structured way, and you complete what you start
You remain calm and objective, even when things get busier
You communicate clearly and politely — in German (C1) and English (B2) alike
You enjoy working independently but ask for help when you can’t progress — rather than guessing or hesitating too long
You like to take ownership of tasks from A to Z — and enjoy keeping day-to-day operations running smoothly
You document diligently and keep an overview even with routine tasks
Initial experience in customer support, tech support, healthcare, or another customer-facing role is a plus but not required — career changers are also welcome

100% remote within Germany: work where you are most productive while staying closely integrated with our support team
More than typical working-student tasks: you take on your own tickets, topics and smaller processes early on — instead of only assisting or cleaning up after others
A genuine learning curve: gain insights into customer support, software development, product processes and the digitalization of hospitals
Personal guidance: our Customer Support Lead will onboard you in a structured way, support you with questions and provide regular feedback
Room for development: with growing experience you can handle increasingly complex inquiries, own topic areas and take on more responsibility
Short decision paths and direct impact: if you spot a problem or a better solution, you can propose it and help implement it with us
Practical experience that benefits you after graduation: collect experience in professional customer communication, structured problem solving and collaboration with Product and Engineering

Working Student Customer Support, Part-time 15–20 h/week

Key skills