Manage central inbound and outbound phone and email channels related to mortgage financing, building savings (Bausparen) and consumer installment loans.
Handle inquiries in a structured, solution-oriented manner with accurate administrative follow-through.
Support distribution partners in using the EUROPACE platform.
Clarify disbursement issues, including document review and tracking of outstanding items.
Ensure defined service levels and availability in day-to-day operations.

You have completed commercial vocational training or are a motivated career changer with an interest in finance.
You communicate confidently in German (at least C1 level), both spoken and written.
You are proficient with MS Office and open to learning new systems and digital processes.
Experience in mortgage financing, installment loans or financial services is an advantage but not required.
A §34i qualification is desirable or can be obtained during the onboarding process.

Work-life balance: Remote work, sabbaticals, workations, and 30 vacation days with the option to increase by up to 20 more.
Workspace: If you are located in the Lübeck, Hamburg or Berlin area, a desk in our great offices is available if needed.
Development: You will receive an individual roadmap for your professional development within our company. We support and promote you from day one.
Extras: Bike leasing, subsidy for the Deutschlandticket, company pension plan, employee offers, corporate sports, an annual health budget of €300, and much more.
Modern working: State-of-the-art software and hardware tools for optimal working conditions.

Customer Support — Financing – B2B

Key skills