Director of Client Partnerships

Role Overview

• Own the executive relationship map for enterprise clients, building trust with economic buyers, senior sponsors, program owners, and cross-functional stakeholders.
• Build and manage strategic account plans that connect client priorities, program delivery, value realization, renewal health, and expansion opportunities.
• Orchestrate cross-functional teams across learning, program operations, product, marketing, analytics, sales, and leadership to deliver against client commitments and business outcomes.
• Anticipate delivery, adoption, stakeholder, renewal, and expansion risks. Create clear mitigation plans and drive internal accountability before issues become client escalations.
• Lead client check-ins, executive updates, and business reviews that translate program data, client feedback, and business context into decisions, next steps, and a clear value story.
• Identify renewal, upsell, cross-sell, and expansion opportunities by understanding the client’s business goals and shaping the right Correlation One solution around those goals.
• Create repeatable account-management practices, including stakeholder maps, account plans, transition templates, executive business review formats, value measurement tools, and renewal/expansion playbooks.
• Track and report on the metrics that matter: client health, stakeholder engagement, program quality, learner adoption, business impact, renewal risk, expansion readiness, and account growth.
• Partner with Sales and Growth leadership on commercial strategy, SOW development, renewal planning, and expansion sequencing.

Requirements

• 8 to 12+ years of experience in strategic account management, enterprise client success, consulting, business transformation, workforce transformation, or complex program delivery.
• Proven ability to own complex enterprise relationships from strategy through execution, including stakeholder management, delivery oversight, value realization, renewal health, and expansion planning.
• Exceptional relationship-building skills with enterprise-level stakeholders,
• Strong executive communication skills, with the ability to turn complex information into clear narratives, crisp recommendations, and actionable next steps.
• Ability to drive alignment across internal teams without relying on formal authority. You know how to create momentum, clarify ownership, and keep people moving toward the client outcome.
• Strong business judgment and organizational acumen with the ability to prioritize competing initiatives, manage risk, navigate ambiguity, and balance near-term delivery with long-term account growth.
• A consultative and commercial mindset, with the ability to identify expansion opportunities, shape a point of view, and earn the right to the next client problem through excellent delivery and trusted-advisor credibility.
• Experience and interest in workforce development, digital transformation, education, Artificial Intelligence, and technology sectors preferred.

Benefits

• Insurance or subsidies based on country
• Unlimited Time Off
• Company-paid holidays
• Official company-wide week long holiday for the last week in December
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission