Act as the onsite lead for bringing new clinics onto Harbor's IT stack, including networking, desktop services, telephony, and clinical endpoints
Oversee site IT builds, clinic cutovers, and post-go-live stabilization
Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices
SaaS system administration and account lifecycle management
Apply Harbor's configuration standards and patching practices in coordination with IT and Security
Handle elevated (Tier 3+) support work routed from the IT Service Desk
Partner with vendors and IT leadership to maintain reliable, secure clinic networks
Troubleshoot connectivity, telephony, and device escalations
Maintain asset inventories and ensure accurate equipment tracking across all sites
Support endpoint security, enforce security protocols, and maintain secure configuration practices
Surface risks and anomalies to Harbor's Cybersecurity team
Operate independently on clinic integration projects from scoping through go-live
Balance project responsibilities with day-to-day support and operations
Maintain documentation of site configurations, standards, and changes
Provide timely updates and feedback to ensure continuity across the team

BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR Associate degree/certification with 3+ years of IT field operations experience; OR 5+ years in IT support/field operations with exposure to systems administration
Proficiency in supporting desktops, networks, data, security, and SaaS systems
Required experience within the healthcare or health tech field
Familiarity with IT Service Management (ITSM) at Tier 1–3 levels
Skilled in endpoint management, asset tracking, and imaging/deployment processes
Working knowledge of networking concepts including switches, firewalls, and wireless technologies
Strong troubleshooting skills across hardware, software, and network environments
Awareness of logging, alerting, or observability practices
Ability to troubleshoot unfamiliar systems and adapt quickly to new challenges
Customer-service orientation with a focus on clinician and staff experience
Ability to operate independently with minimal oversight
Clear, proactive communication and alignment with stakeholders
High level of organization, documentation discipline, and accountability
Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms) (Preferred)
Bilingual in English/Spanish (Preferred)

Regional IT Systems Administrator

Key skills