About this role

Provide second-line technical support for Crew (Compas) products, ensuring timely resolution of incidents and service requests
Investigate, troubleshoot, and resolve complex technical issues, escalating where required
Deliver customer training and guidance to support system adoption and effective use
Monitor system performance and proactively identify risks or service disruptions
Ensure all customer interactions and issues are accurately recorded in helpdesk systems
Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality
Support release activities, including validation and customer readiness
Contribute to knowledge base content, documentation, and process improvements

Experience in technical support, IT support, or customer-facing technical roles
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Knowledge of database structures (e.g., SQL) and system integrations
Familiarity with enterprise systems (CRM, ERP, or maritime software preferred)
Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
Proven ability to manage multiple priorities in a fast-paced environment
Strong customer focus with a commitment to delivering high-quality service
Ability to work both independently and collaboratively within a global team
Fluency in English; additional languages are an advantage

Technical Support Engineer – Fixed Term Contract

Key skills