Operations Account Manager

Role Overview

• Managing and developing strong relationships with existing key customers as well as acquiring new key customers within a country
• Perform in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
• Assures that all reports are provided and that the correct information as required by the customer is captured
• Reviews / establishes operational SOP’s for Products
• Sets up Customer within the different Hellmann IT systems to ensure operational handling, visibility (track & trace) and reporting together with the Customer Implementation & Business Process team
• Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary
• Participates in quarterly review meetings with the customer, creates minutes of the meetings and actions the items to be improved or changed
• Assists the District Manager with identifying additional business opportunities
• Supports customer through developing PowerPoint presentations for monthly, quarterly or annual customer meetings
• Ensures all product operations for assigned account are compliant to internal HWL policies and external government regulations
• Performs timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt
• Ensures product operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP)
• Initiates and leads yield improvement process for business below or above target levels
• Ensures all financial and quality controls and audits are completed accurately and on-time
• Works with District personnel and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliability
• Takes ownership of and professionally oversees customer escalations in conjunction with District or Sales
• Performs operational tasks when need arises
• Performs other duties as assigned

Requirements

• Bachelor’s degree (B.A.) in business or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement
• Minimum seven years overall freight forwarding experience with a focus on account management
• 2 to 4 years customer-facing or key account management experience preferred
• Aptitude for sales and experience managing customer expectations
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting

Benefits

• health and welfare programs
• retirement savings plan
• opportunities for tuition assistance
• incentive compensation for eligible positions