Provide support to QVC Group team members regarding Total Rewards policies and processes, ensuring customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Become Subject Matter Expert (SME) of Total Rewards processes and policies, maintaining robust working knowledge in areas including but not limited to compensation, benefits and global mobility
Act as a primary contact regarding sensitive escalations, analyzing potential problems and devising solutions
Support Total Rewards functions through data management, auditing, reporting, testing, and collaboration with Total Rewards Partners
Participate in team projects where applicable
Maintain regular communication with vendors to resolve participant inquiries and other issues
Assist in reviewing, auditing, and processing data files
Monitor and report on observed trends and system audits
Engage in process transitions as per business requirements
Actively participate in the improvement of company policies and procedures; suggest and support implementation of communication strategies, SOP’s, and process and systems enhancements, both internal and in vendor platforms
Perform other duties, responsibilities, and activities as assigned

Availability to work for 2nd shift (starting between 1:00 and 3:00 pm)
Very good English skills
Additional German language skills would be considered an asset and may support future business needs
Basic knowledge and understanding of Human Resource Management
Strong written and verbal communication skills; ability to conduct oral presentations
Strong customer service orientation
Ability to effectively collaborate with internal team members at all organizational levels, as well as vendors and external parties, maintaining robust stakeholder relationships
Ability to comprehend complex relationships and apply multidisciplinary knowledge
Proficiency in PC software use, including Microsoft Office (Word, Excel, PowerPoint), Workday and other HRIS software; Case Management software would be a plus
Strong attention to detail and proactive problem-solving skills
Ability to perform analytically, combined with creative skills to interpret data, identify trends and draw logical conclusions
Basic knowledge of Continuous Improvement principles with a proven track record of process improvements
Availability to work from the office once per week

HR Services Specialist – Total Rewards, English Required, German Considered an Asset

Key skills