responsible for the clinical integrity, safety, and sensitivity of a data collection effort measuring the effectiveness of mental health and suicide prevention services for the Veterans Health Administration (VHA).
ensure that all operational protocols, staff training modules, and crisis escalations are executed with clinical empathy and adherence to VHA standards.
oversee training of personnel in relevant mental health topics; development and compliance with crisis protocols; and clinical support for staff conducting interviews.
design, implement, and enforce standardized operating procedures (SOPs) for identifying respondents in acute distress.
oversee compliance with the standardized VHA protocol for connecting Veterans in crisis with the Veterans Crisis Line (VCL).
conduct post-incident reviews of any crisis escalations to ensure protocols were followed correctly and to implement continuous improvement measures.
develop and deliver training modules for all call center personnel focusing on mental health conditions (e.g., PTSD, depression, anxiety).
provide real-time and scheduled clinical support to interviewers navigating difficult conversations.
collaborate with the Contract Manager and Quality Assurance Team to review audio recordings of sensitive calls, providing clinical feedback and coaching.

Minimum bachelor’s degree with relevant work experience in a field related to mental health such as psychology, psychiatry, social work, or counseling.
Must hold an active, unrestricted independent clinical license in a behavioral health discipline in at least one U.S. state or territory (e.g., LCSW/LICSW, LPC/LCPC/LMHC, LMFT, licensed clinical psychologist, or psychiatrist).
Must demonstrate extensive, relevant work experience in a field directly related to mental health, specifically psychology, psychiatry, social work, or counseling.
Must successfully pass a comprehensive Federal background check before interacting with any Veteran data or overseeing staff.
Must complete VA Talent Management System (TMS) training in Information Security and HIPAA, as well as the CITI PROGRAM training in human subjects protection.
Prior clinical experience working directly with the Veteran population or within the VHA system preferred.
Familiarity with Computer Assisted Telephone Interviewing (CATI) environments and managing clinical standards within high-volume contact centers preferred.
Demonstrated experience designing crisis escalation pathways for remote or telephonic care environments preferred.

Clinical Director – Part Time

About this role