Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory
Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result
Apply fare rules and availability knowledge to find solutions that are both accurate and creative
Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover
Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting
Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries
Maintain proactive, high-touch communication throughout the search and booking process
Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps
Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone

2+ years in travel operations, luxury hospitality, or high-touch client service
Hands-on Sabre GDS experience is mandatory for this role.
Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template
Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests
The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs
A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought

Client Service Member – Latin America

Key skills