Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory
Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals
Document complete pricing details, fare rules, and booking requirements in our workflow systems
Build polished, well-structured quotes that follow Ascend's standards
Acknowledge every new client message within 30 seconds
Maintain proactive, high-touch communication throughout the search and booking process
Maintain 100% accuracy across all workflow systems and client records

2+ years in travel operations, luxury hospitality, or high-touch client service
Hands-on Sabre GDS experience is mandatory for this role.
Excellent written communication: your client messages are clear, professional, and feel personal
Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests
The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs
A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility

Client Service Member – Latin America

Key skills