Managing the overall customer relationship to include day-to-day customer activities, renewals, and issue resolution for assigned accounts
Identifying & qualifying potential Enterprise Solutions for customers
Engage Enterprise subject matter experts throughout sales process
Oversee contract execution & implementation of new Enterprise Solutions
Collaborate with Enterprise stakeholders to qualify and implement incremental solutions
Secure customer validation of Return on Investment on new and existing Enterprise Solutions
Preparing and presenting Quarterly Reviews with customers including goals, initiatives, trends, financial impact, value and ROI
Consistent on-site meeting schedule and documentation within CRM
Visibility to build & enhance cross-department relationships throughout IDN and/or Health System
Understanding decision-making process and engages with all key Health System stakeholders
Retain at or above market Annual Operating Profit (AOP)

4+ years of relevant experience
Degree or equivalent
Proven track record of customer retention, renewals, and growth
Financial Acumen: Clear and concise understanding of financial levers
Ability to communicate and influence at all levels of the organization as well as presentation skills to C-level audiences
Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint) and Salesforce.com or CRM software experience
In depth knowledge of the healthcare industry and impact to IDN or Health System
Collaborative team player with strong interpersonal and resource management skills
Strategic, innovative, out of the box thinker, with demonstrated success in complex problem resolution
Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment.

Enterprise Account Executive

Key skills