Bilingual Portuguese IT Support Technician
France
Contract
6 hours ago
$1,998 - $2,000 EUR
No Sponsorship
Key skills
MySQLOracleSQLSQL Server
About this role
Role Overview
- Receive user requests (by phone and e-mail)
- Analyze and document the customer's request
- Perform an initial remote diagnosis
- Triage and resolve incidents by creating and tracking tickets to ensure their closure via our management tool
- Support users in the use of their equipment and business applications
Requirements
- Self-taught and passionate about IT OR higher education in IT (e.g., BAC Pro SEN, BTS SIO, or DUT in Networks and Telecommunications)
- Technical knowledge: proficiency with the Windows environment (Microsoft Office, Windows 7, Windows 10, Windows Server)
- Networking, Helpdesk
- Good knowledge of databases: SQL Server / MySQL, Oracle
- Bilingual in Portuguese
Tech Stack
- MySQL
- Oracle
- SQL
Benefits
- Health insurance (employer contribution: 70%)
- Meal vouchers worth €9.50
- Profit-sharing
- Holiday bonus
- Gift vouchers
- 50% public transport reimbursement
- Quarterly bonuses