Key skills
CRMLeadershipCustomer Success
About this role
Role Overview
- Owning and progressing a portfolio of NHS accounts from opportunity through contract signature, including renewals, extensions, and expansion opportunities
- Building and maintaining senior relationships across NHS trusts, ICSs, and wider healthcare stakeholders
- Identifying, qualifying, and progressing new business opportunities, including tenders, framework opportunities, and partner-generated leads
- Designing and embedding a scalable commercial growth framework, including pipeline management, forecasting, and CRM excellence
- Collaborating closely with Impact Specialists and other colleagues to maximise account health, customer success, and growth opportunities
- Leading commercial contributions to bids, tenders, and strategic proposals, including joint opportunities with partners
- Representing Luscii at NHS conferences, industry events, and key stakeholder forums
- Providing commercial insights, market intelligence, and strategic recommendations that support Luscii's continued growth in the UK
Requirements
- 7+ years of experience in senior business development, commercial growth (lead), partnerships, or a comparable commercial leadership role
- Proven track record of closing complex, multi-stakeholder deals within the NHS or broader public healthcare environment
- Established network of senior NHS stakeholders and recognised as a credible and trusted partner within the healthcare sector
- Understanding of how to build commercial structure and discipline, including forecasting, pipeline management, CRM excellence, and business development processes
- Comfortable operating in ambiguous environments and demonstrated ability to create clarity, structure, and momentum
- Experience working with HubSpot or a comparable CRM platform and use data to drive decision-making and commercial performance
- Open to working in a Holacratic organization and curious about our way of organizing work, roles, and responsibilities
Benefits
- Compensation that meets or exceeds industry standards, based on 32 hours per week
- Remote-first: Work from anywhere in the UK
- Flexible setup: Create your own ideal workspace