Assessment Services Specialist

Role Overview

• Support implementation & onboarding. Help stand up Newsela’s assessment products for assigned accounts, including onboarding, configuration, and go-live support. Be the steady hand customers can count on during launch.
• Deliver ongoing advisory & support. Partner with customers to deepen their use of Newsela assessments. This may include score interpretation, surfacing additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes.
• Execute assessment migration & content work. Carry out assessment migration and content services for assigned accounts with attention to scope, quality, and timelines.
• Own your accounts. Manage your portfolio of customer engagements end-to-end: scope, schedule, communicate, and deliver. Escalate early when something needs help.
• Document and improve. Capture what works in playbooks, templates, and reusable artifacts so the team gets stronger with every engagement.
• Partner cross-functionally. Work side-by-side with Customer Service, Sales, Product, and Content. Be a reliable, easy-to-work-with teammate.
• Be a voice of the customer. Bring patterns and signal from your customer work back to the team. Evidence over anecdotes.

Requirements

• A combination of 5+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services.
• An understanding of formative and/or interim assessments including how they’re built, how they’re used, and how educators actually make decisions from the data.
• Strong written and verbal communication; equally comfortable writing a clear customer email and walking a district leader through a data conversation.
• Organized and dependable. You manage multiple workstreams without dropping the ball and you’re proactive about flagging when something needs attention.
• Comfort with ambiguity. You’re a problem solver who can make progress without a fully defined playbook in front of you.
• A genuine interest in assessment, how educators use data to improve teaching and learning, how administrators use it to make decisions and how we can deepen our assessment relationship within each account you work with. You don’t need to be an expert yet — you do need to want to become one.
• Background as a former educator, instructional coach, or district-level assessment leader (Bonus points).
• Prior experience working on a services, implementation, or customer success team at an EdTech or assessment company (Bonus points).
• Exposure to additional types of assessment beyond formative and/or interim assessments and how they’re used in schools (Bonus points).
• Familiarity with standards frameworks, item-writing concepts, or psychometric basics (Bonus points).
• Experience working in a product-led organization where services and product partner closely (Bonus points).

Benefits

• Comprehensive medical benefits with employer contribution to premiums and to HSA accounts.
• Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul.
• We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
• Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
• Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
• Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th
• Jan 1st).
• Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
• No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.