Develop new interfaces or enhancements using SAP Integration Suite, SAP PI/PO, BTP, or equivalent platforms as required.
Assess, scope, and implement customer change requests against existing integration interfaces.
Follow a structured change management process including impact analysis, testing, sign-off, and controlled deployment.
Liaise with customers to confirm requirements, set expectations, and communicate progress on change delivery.
Proven experience with full lifecycle integration implementation or rollout projects.
Proactively identify risks, improvements, and opportunities.
Serve as first and second-line support for production SAP integration environments, including participation in an alternate weekend support rotation.
Monitor integration flows continuously, identifying and resolving incidents proactively before they affect customers.
Triage and diagnose failures across SAP PI/PO, Integration Suite, and connected systems while isolating root causes quickly and accurately.
Own tickets end-to-end, including initial response, investigation, resolution, customer communication, and post-incident documentation.
Perform root cause analysis on recurring issues and recommend permanent fixes to prevent repeat incidents.
Maintain clear, structured handover notes and support logs to ensure seamless continuity across global time zones.

2+ years of hands-on integration or middleware experience, ideally in SAP environments.
Proficiency with SAP integration tools (e.g. SAP Integration Suite, SAP PI/PO, BTP) or equivalent platforms like SnapLogic, Boomi, MuleSoft, Workato, etc.
Solid understanding of API design (REST/SOAP), data formats (JSON, XML, IDoc), and integration concepts including message mapping and data transformations.
Experience with monitoring tools (Splunk, Datadog, Kibana, etc.) and incident management workflows (Jira, ServiceNow, GitLab).
Familiarity with change management processes and controlled deployment practices.
Strong written and spoken English for customer communication and technical documentation.
Ability and willingness to participate in an alternate weekend support rotation.
Customer-first mindset with strong analytical and problem-solving skills.
Experience with CI/CD pipelines and version control tools (GitHub, Jenkins, Git).
Adaptable and quick to learn new tools and technologies.

Integration Specialist

Key skills