1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience
Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.)
Basic understanding of call center environments and IVR functionality
Strong troubleshooting and communication skills
Ability to learn new systems and technologies quickly
Organized with strong attention to detail
Comfortable working in a fast-paced environment
Healthcare or call center experience is a plus, but not required
Relevant certifications or technical coursework are a plus

Supportive, progressive, fast-paced environment.
Competitive pay structure.
Matching 401(k) with immediate vesting.
Medical, dental, vision, life, & short-term disability insurance.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Telephony Systems Coordinator

Key skills