Overnight Customer Service Representative

Role Overview

• Interacts directly with customers to answer questions and solve problems
• Provides education to customers
• Maintains company’s reputation for high-quality service
• Handles incoming or outgoing phone calls to patients, clients, and other customers
• Proactively gains patient and order information
• Requires a working knowledge of insurance and health care reimbursement-related requirements

Requirements

• Must live within 75 miles of Orlando, FL or Monroeville, PA
• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word)
• 1+ years of computer keyboarding experience, skills and aptitude
• Must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload
• A secure and private home workspace free from distractions is required
• physical requirements: Must be able to sit or stand for duration of shift (8-10 hours)
• Must be able to occasionally lift 25-50 lbs. during a shift

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility