Customer Service Representative

California Correctional Health Care Services is seeking Customer Service Representatives for the Workers' Compensation Insurance Technician level. The role involves answering client inquiries and providing support in a fast-paced environment, with the possibility of transitioning from remote work to office-based work.

Responsibilities:

• Answering and resolving client inquiries through professional phone and non-phone interactions in a fast paced environment
• Demonstrate a positive attitude in a challenging environment
• Desire to succeed in a team environment
• Excellent written and verbal communication
• Ability to thrive in a high volume call center environment
• Ability to be flexible
• Ability to work independently
• Have consistent and predictable positive attendance
• Develop accurate and consistent data entry

Requirements:

• Demonstrate a positive attitude in a challenging environment
• Desire to succeed in a team environment
• Excellent written and verbal communication
• Ability to thrive in a high volume call center environment
• Ability to be flexible
• Ability to work independently
• Have consistent and predictable positive attendance
• Develop accurate and consistent data entry
• Must reside in California upon appointment
• Provide a fully completed STD 678 application, resume, and statement of qualifications via CalCareers
• Submit a writing sample that includes your name and the Job Control Number at the top left of the page
• Writing sample should describe a time that you received great customer service
• Writing sample should be typed in Arial 10-point font and be double-spaced, limited to a maximum of two pages