Travel to customers’ location in the New York State area but may be required to travel outside that region as needed throughout the United States
Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary
Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
Diagnose electrical and/or mechanical defects on buses and repair as needed
Troubleshoot supplier issues and facilitate resolution
Perform and document failure analysis using field reports, photos as well as failed material analysis
Act as liaison between customer and factory for resolution of difficult product issues
Order ship short parts or broken/failed parts as needed to put bus in service
Assist customer in ordering warranty or replacement parts as needed
Recommend and authorize warranty repairs or policy adjustments as needed
Provide driver and mechanic orientations for GILLIG buses
Communicate plans with customers to resolve issues with repair process or field campaigns as required
Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

Bachelor’s degree in engineering, Business Administration or equivalent is preferred
Minimum 3 years of experience in the Commercial Bus Industry
Read blueprints and electrical schematics
Ability to mentor and train
Project management skills
Excellent written and verbal communication
Exceptional customer service skills
Proven ability to use computer programs to diagnose bus systems preferred
Commercial Driver’s license with passenger endorsements
Lock Out Tag Out certification

Field Service Representative

Key skills