Be the first point of contact for new clients
Talk with people who are reaching out for mental health support and help them feel comfortable moving forward.
Guide people through the booking process. This includes answering questions about availability, insurance, and next steps.
Use phone, text, email, and customer management tools to connect with referral patients, follow up consistently, and help keep the scheduling process moving.
Your ability to listen, explain things clearly, build rapport, and thoughtfully overcome objections can make all the difference.
Handle inbound and outbound calls, texts, emails, cancellations, reschedules, and follow-ups while staying organized across multiple systems.
Work with clients by phone, text, and email in a professional and empathetic way.
This role includes booking targets and performance goals. These goals help ensure that prospective patients receive timely follow-up and that people who are interested in care are supported through the process.

Bilingual Spanish required
1 to 2 years of experience in sales, mental health, call centers, or a customer facing sales role
Motivated by reaching and exceeding goals
Sales-minded, but not pushy
Fast-thinking and adaptable
Strong communication skills, both written and verbal
Empathetic and comfortable speaking with people who may feel nervous or unsure
Organized and able to manage multiple systems and conversations at once
Experience with scheduling or support tools such as Hubspot is helpful
Familiarity with HIPAA and strong respect for patient privacy
Ability to work weekends when needed.

Performance bonuses
Competitive base salary plus meaningful bonuses tied to booking goals.
A supportive team environment
Room to grow
We work closely together and care about doing good work.
As Mood continues to expand, there will be opportunities to grow within the company.
At MOOD, we believe great care starts with a great team—and great teams are diverse.

Patient Acquisition Specialist

Key skills