Business Applications Manager

Role Overview

• Manage and supervise the Business Applications team and related daily operational activities
• Assign, prioritize and monitor operational support activities, changes and enhancement requests within the team
• Monitor operational workload, support delivery effectiveness and ticket backlog
• Provide coaching, mentoring and functional guidance to Business Applications team members
• Coordinate operational priorities with business stakeholders, IT teams and external vendors
• Act as escalation point for critical business application issues and support activities
• Oversee daily operational support activities for enterprise business applications including eQMS, LIMS, MES/OEE, Serialization platforms, CMMS, LabX, DocuSign and other business applications
• Oversee operational monitoring and stability of application interfaces and related integration processes
• Support continuous improvement initiatives across business applications and related business processes
• Support business users regarding application-related operational processes and continuous improvement activities
• Oversee business application projects, system implementations, enhancements and continuous improvement initiatives according to business requirements and company procedures
• Review and approve application change requests and operational project deliverables
• Ensure application operational, support and change management activities are executed according to company procedures and applicable CSV requirements
• Review of GMP-related application documentation and validation deliverables where applicable
• Support internal and external audits related to computerized systems and application compliance activities
• Oversee operational activities related to business application integrations and vendor-supported platforms, ensuring operational continuity and coordination with external vendors, integration partners and business stakeholders

Requirements

• University degree in Computer Science, Informatics, Mathematics, Engineering, or relevant field
• Minimum 8 years of professional experience in business applications support, operations and project implementation activities
• Minimum 2 years of experience in team coordination or people management roles
• Experience working within regulated / GMP environments and Computerized Systems Validation (CSV) processes
• Experience coordinating external vendors, application support partners and cross-functional operational activities
• Experience supporting enterprise business applications related to Serialization, Quality, Manufacturing, Laboratory, or other business processes
• Experience with system integrations
• Strong analytical and troubleshooting capabilities
• Strong stakeholder and vendor management skills
• Very good communication and organizational skills
• Very good command of English language.

Benefits

• Involvement in a high-caliber, team-oriented and dynamic atmosphere
• Exposure to challenging business issues and practices
• Great opportunity to leverage and develop your business/ scientific knowledge and skills