Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction throughout their term.
Grow accounts and close renewals each month.
Work to identify and/or develop upsell opportunities.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Develop, prepare, and nurture customers for advocacy.
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Respond to and resolve inbound support issues regarding product renewal, product changes.
Advocate customer needs/issues cross-departmentally

3+ years’ experience (SaaS preferred) in a previous Customer Success or Account Management role.
Startup DNA: A quick learner and fast on their feet, highly collaborative, always interested in learning.
Demonstrated success in demanding high stress environments.
Proven ability to continually exceed established goals in a fast-paced, high-growth
Thrives in a multi-tasking rich environment and can adjust priorities on-the-fly.
Experience with Salesforce.com
Impeccable written and verbal communication skills.
Strong team player but still a self-starter.
Detail oriented and analytical.
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Proven ability to drive continuous value of our product(s).
Familiarity working with larger clients.
Arabic language is a plus but not mandatory

Comprehensive medical, dental, and vision insurance coverage
Comprehensive Time Off policy
An opportunity to do something great for yourself and the world
A great work environment that supports growth, development, and most importantly, having fun!
Employee Referral Bonus Program (Benefits and Perks subject to change by country/region)

Account Manager, EMEA – Eastern Europe/Middle East

Key skills