Key skills
LeadershipRisk ManagementCommunicationNegotiationAccount Management
About this role
Role Overview
- Lead the end-to-end management of Citi Travel's strategic partnerships, ensuring strong operational execution, performance tracking, and alignment with commercial objectives
- Identify, evaluate, and cultivate new partnership opportunities across the travel ecosystem to expand Citi Travel's offering and generate incremental growth
- Develop and execute partnership strategies that strengthen Citi Travel's market position and deliver measurable value to customers and the business
- Oversee contract negotiations with travel partners, driving value optimization and ensuring alignment with Citi's commercial and customer goals
- Build and sustain senior-level relationships with key stakeholders across strategic partner organizations, serving as the primary point of accountability for those relationships
- Lead account development activities, setting clear performance expectations for partners and identifying opportunities to deepen and expand each relationship over time
- Establish governance frameworks that ensure transparency, risk management, and compliance across all partnership activities
- Conduct market and competitive analysis to surface emerging trends and inform partnership strategy and expansion decisions
Requirements
- 10 or more years of experience in partnerships, business development, or account management
- Deep expertise in managing large-scale strategic partnerships, including contract negotiation, performance management, and joint business planning
- Background in partnerships, loyalty programs, or consumer digital platforms, with a solid grasp of partner ecosystems and industry dynamics
- Strong commercial acumen, with the ability to identify new opportunities and translate market insights into actionable growth strategies
- Executive-level communication and influencing skills, with experience engaging senior leadership and managing high-visibility partner relationships
- Proven ability to lead cross-functional initiatives, aligning stakeholders across product, technology, legal, and operations to deliver partnership outcomes
- Analytical mindset with experience using performance data to drive decision-making, optimize partnership outcomes, and support continuous improvement
- Bachelor's degree required; Master's degree preferred.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays