Front Office Supervisor – Parental Leave Cover
Recklinghausen, North Rhine-Westphalia, Germany
Full Time
2 hours ago
$3,030 EUR
No Sponsorship
About this role
Role Overview
- Coordinate and ensure the smooth operation of the Front Office
- Provide a professional and warm welcome and optimal care to our guests
- Effectively handle special guest requests and challenges
- Manage complaints and claims
- Monitor the daily booking/occupancy status and initiate necessary measures
- Complete and verify F/O daily tasks according to the applicable shift checklist
- Work at the Front Office in operational duties during early and late shifts
- Identify training needs and conduct on-the-job instructions and training
- Serve as Manager on Duty when assigned
- Ensure compliance with all required standards of our franchise partner
Requirements
- Relevant professional experience
- Coordinate and ensure the smooth operation of the Front Office
- Provide a professional and warm welcome and optimal care to our guests
- Effectively handle special guest requests and challenges
- Manage complaints and claims
- Monitor the daily booking/occupancy status and initiate necessary measures
- Complete and verify F/O daily tasks according to the applicable shift checklist
- Work at the Front Office in operational duties during early and late shifts
- Identify training needs and conduct on-the-job instructions and training
- Serve as Manager on Duty when assigned
- Ensure compliance with all required standards of our franchise partner
Benefits
- Recognized as an excellent employer (TOP Employer for SMEs 2018–2025 according to Focus-Business)
- A fixed-term employment contract due to parental leave cover
- At least 30 days of vacation per year
- 25% night shift allowance from 22:00 to 07:00
- A pleasant working atmosphere
- Predictable/plannable working hours
- Compensation for overtime worked
- Opportunity to contribute to a young company with strong expansion
- Comprehensive onboarding in all processes and standards by our experienced triSTARS
- Development opportunities to Front Office Manager
- A company with strong values and guiding principles
- Room for development, personal growth and initiative
- Provision and laundering of uniform items
- Various employee discounts as part of a corporate offering on events, services and products
- Worldwide discounts at IHG hotels