Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Delivers instructor-led and virtual training sessions on the Yardi Senior product suite, tailoring to the needs of stakeholders
Ensures training is engaging, interactive, and effective for stakeholders of all skill levels
Creates and maintains a variety of training resources, including user guides, tutorials, video lessons, and FAQs, to help stakeholders understand and navigate the software
Continuously update materials to reflect product changes and improvements
Maintain up-to-date knowledge of the Yardi Senior product suite, including new features, updates, and best practices
Uses expertise to proactively recommend improvements to workflows and processes
Organizes and schedules training sessions for stakeholders
Monitor attendance, feedback, and progress to ensure successful training outcomes
Collaborates with internal support teams to resolve technical challenges
Monitors CRM system performance and data accuracy
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Develops regular and thorough status communications for senior leadership and stakeholders
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

Minimum of 3 years’ experience delivering software training, ideally in a SaaS environment or with real estate/property management platforms such as Yardi (preferred), RealPage, Entrata, or other relevant real estate or healthcare technology systems
Demonstrated ability to facilitate both virtual and in-person training sessions across diverse user groups
Familiarity with Yardi modules is a plus, including but not limited to: Voyager (Senior Housing), Payscan, eProcurement, Vendor Café, Fixed Assets, Job Cost, Facility Manager, RentCafé Suite, Construction Manager, Utility Manager, Pulse Insights, and Document Manager
Proven experience in project management, system implementation, or software consulting, particularly within real estate, property management, or healthcare environments
Bachelor’s degree in education, business, information technology, or a related field, or equivalent work experience
Agile, Six Sigma, or PMP certification strongly preferred.

Yardi Software Trainer – EHR/EPR System Training Experience Required

Key skills