About this role
Role Overview
- Maintaining the cleanliness, appearance and comfort of guest rooms and public areas
- Ensuring that all areas meet the hotel's quality, safety and hygiene standards
- Providing customers with a heartfelt and memorable experience
- Answering telephone enquiries and dealing with customer complaints
- Making sure the front of house is always safe, legal, and clean
Requirements
- Willingness to learn and expand your skills
- A passion for giving great service and making sure every customer receives a warm welcome
- A positive can-do attitude and be a real team player
Benefits
- Competitive salary
- Pension contribution
- Discount of 33% for you and 15% for your loved ones on all of our brands
- Free employee assistance program – mental health, well-being, financial, and legal support
- Enhanced, family-friendly maternity and paternity policies
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
- Refer a friend bonus – earn up to £1,500 for referring someone
- Wagestream – access your wage before payday
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile