EPR Account Manager

Role Overview

• The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills.
• Be the primary point of contact for a portfolio of customers.
• Maintain consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement.
• Ensure the timely and accurate collection and submission of data for all accounts.
• Use excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance with various regulations.
• Articulate complex data problems/processes to customers in an easily understandable way.
• Manipulate and analyze large volumes of data.
• Proactively identify service development areas, supporting a culture of continuous improvement.
• Use resource planning skills to ensure deliverable deadlines are met with high accuracy.
• Be resilient to high volumes of communication and deadlines.

Requirements

• Excellent written and verbal communication skills
• A customer focused approach
• Ability to quickly take on large quantities of technical information
• Advanced IT skills, particularly Microsoft Excel
• Solution orientated problem-solving ability
• Collaborative working style
• Excellent planning, scheduling and organization skills
• Full UK driving licence
• Educated to degree level or equivalent

Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP)
• up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives