Coordinator, Title Services

Role Overview

• Responsible for the review and auditing of contracts sales documents for accuracy to comply with legal and company policies.
• Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent.
• Verification of all financial terms to ensure adherence to company’s underwriting guidelines.
• Verification of all title requirements including vesting, tenancies, and inventory.
• Redaction of any personal identifiable information or bank/cc information.
• Issues identification for any contracts missing documents or having incorrect contract information
• Entering pertinent audit findings into the various tracking systems (i.e. Chorus and TSW)
• Carry out any reasonable request by management of which the employee can perform.
• Receive and validate contract packages sent from site. Notify site of discrepancies.
• Audit contract documents for accuracy of execution and compliance to company policies.
• Receive and review correspondence, i.e. rescission letters, owner kits, etc.
• Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process.
• Manage contract workflow in system to disposition status changes daily, i.e. rescission cancels, NSFs, Credit Card Chargebacks
• Prepare contract packages and cancels to be sent to the imaging department daily.
• Provide customer service to field offices and corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and vacation coverage for DSC audit team as required.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Requirements

• Strong organizational skills with ability to prioritize and function in multiple computer programs
• Ability to produce high volume work product that has a high degree of accuracy
• Must have strong communication skills to convey problems with contracts and required resolution with field sales offices.
• Good communications and interpersonal skills to interact effectively and maintain positive relationships with process partners
• Ability to work overtime when necessary to meet company goals and deadlines
• Ability to multi-task and work well under pressure
• Enthusiastic team player attitude
• Previous timeshare experience a plus
• Knowledge of the documents required for a timeshare closing
• Must have MS Excel experience with creating and maintaining spreadsheets

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities