Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
Deliver customer training on system operation, software, and accessories.
Provide remote and on-site technical support to customers and internal teams.
Maintain accurate documentation of all service activities and escalate issues as needed.
Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts.
Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

Bachelor’s degree in Electronics, Mechanics, Engineering, Laboratory Science, or equivalent work experience/training.
3 – 5 years of experience in field service for scientific instruments or bioprocess equipment.
Strong planning skills to prepare all tools, equipment, and travel needed for customer visits.
Identifies opportunities and demonstrates initiative for continued growth and driving process improvements.
Experience with working in a Cleanroom is preferred.
Strong analytical, mechanical, and electronic aptitude.
GMP or GLP experience preferred.
Ability to execute SOPs and technical documentation.
Excellent verbal and written communication skills in English.

Field Service Engineer II

Key skills