Provide first-level technical support to end-users, troubleshooting hardware, software, network connectivity and email-related issues
Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
Responding in a timely manner to service issues and requests
Testing new technology and training users
Active implementation of new IT solutions and services

Relevant qualification plus at least 3 years of relevant experience
Understanding of security practices for handling and disposing of classified data, documents and devices
Change management and user adoption experience, including training design and e-learning
Basic project management — defining, implementing and monitoring tasks
Strong written communication skills — proposals, reports and documentation
Intermediate Excel skills
Intermediate hardware and software installation and troubleshooting skills
Strong analytical and problem-solving abilities
Excellent customer-facing and consultative skills
Commitment to ongoing self-development (technical and behavioural)

ICT Support Engineer – Level 1

Key skills