Work directly with clients to ensure press releases are distributed to desired target audiences
Act as product experts and strategists to align service offerings with client communication needs
Offer recommendations on content best practices to help increase engagement and visibility

3+ years of experience in content creation, customer service, or related field required
BA degree in a communication-related field required
Knowledge of SEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus
Excellent customer service and communication skills (service industry background a bonus)
Attention to detail and experience with proofreading
Ability to handle multiple tasks in a fast-paced, deadline-driven environment
Proficiency in Microsoft Word, Excel, and Web applications (along with basic keyboarding skills)

Customer Content Specialist

Key skills