Patient Enrollment Specialist – Transitions of Care

Role Overview

• Reviewing and prioritizing patient census
• Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business
• Providing support by addressing inquiries and scheduling the initial and annual appointments
• Enters documentation into the designated systems
• Ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers
• Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment
• Strong verbal and written communication skills, both with virtual and in-person interactions
• Attentive to details, critical thinker, and a problem-solver
• Demonstrates empathy and persistence to resolve caller issues completely
• Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts
• Occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary

Requirements

• Requires a HS diploma or equivalent
• 1 year of experience in call center, sales, health care or customer focused environment
• Bilingual in English and any of the following languages preferred: Spanish, Russian, Chinese, Vietnamese, Arabic, and Korean

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs (unless covered by a collective bargaining agreement)
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources