Support the end to end contracting lifecycle (quote to signature) by validating commercial requests, customer agreements, pricing terms, discounts, and billing requirements.
Partner with Sales, Legal, Finance, and Customer Success teams to facilitate seamless contract execution and customer onboarding.
Ensure customer contracts and commercial terms are accurately reflected across internal systems and operational workflows.
Handle both routine and non-standard operational cases, providing solutions and escalating issues when needed.
Support billing processes including mechanics, configurations, and tool management to ensure accurate invoicing.
Review and validate sales requests to make sure contractual terms and billing details are correctly reflected in internal systems.
Coordinate with Finance regarding invoice or payment discrepancies.
Participate in the NBA Ops Channel on-call rotation under supervision, handling routine cases.
Support preparation of standard payment and operations reports.
Ensure proper documentation and smooth communication across teams.
Ensure adherence to pricing guidelines and margin policies when processing sales requests and contracts.
Identify operational gaps or blockers in deal execution and escalate proactively
Partner closely with Sales teams to ensure operational readiness and smooth deal execution.

1–3 years of experience in Sales Operations, Commercial Operations, Revenue Operations, Billing Operations, Finance Operations, or a related analytical role.
Experienced with billing or CRM & ERP tools (e.g., Net.Suite, Salesforse, Hubspot)
Understands the commercial impact of operational decisions, including pricing and margin considerations.
Strong attention to detail and willingness to learn.
Good organizational and communication skills.
Good communication skills in English

Sales Operations Specialist

Key skills