Provide day‑to‑day administration and support of the TrackWise Digital system
Serve as first‑level support for end users, including troubleshooting and training support
Manage user access, including provisioning, updates, and periodic reviews
Maintain system uptime, backups, and restore processes
Manage system roadmap activities, including releases, upgrades, and enhancements
Partner with business stakeholders to gather and meet system requirements
Collaborate with IT Security to ensure alignment with security standards
Own system lifecycle activities, including: Change control (releases, bug fixes, updates) Technical requirements and design/configuration specifications Installation and operational qualification (IQ/OQ) testing and defect management Requirements traceability Administration SOP development Support and review validation documentation, including validation plans, UAT, summary reports, and periodic reviews
Support data migration and system decommissioning activities as needed
Work with internal teams and external vendors to resolve issues and maintain system performance

2–4 years of TrackWise Digital or Salesforce experience (configuration, validation, implementation, or administration)
Experience with Salesforce tools (e.g., SOQL, Flows, troubleshooting)
Familiarity with GMP and validated systems environments
Proficiency in Windows operating systems
Strong communication skills and ability to work both independently and in teams.

Systems Administrator III

Key skills