Business Manager, IS II

Role Overview

• B2B customer service, prospecting new accounts from pre-defined leads;
• Hunter profile (proactive new-business acquisition);
• Present the product portfolio and serve customers via digital channels;
• Sales of Mobile and Fixed Telephony, IT and advanced solutions, and value-added services;
• Monitor channel
• and portfolio-specific KPIs; analyze, plan and execute activities and sales to achieve and exceed targets;
• Oversee the transaction workflow, identifying breakage causes, backlogs and pending issues that may prevent or delay sales;
• Manage daily sales reports to track performance;
• Resolve critical situations through ongoing customer contact and collaboration with internal teams.

Requirements

• Proficient in Microsoft Office (Office suite);
• Commercial mindset: drive to get things done, results-oriented, consultative approach and active listening to customer needs;
• Entrepreneurial spirit: ownership mindset; know your client portfolio and act as its steward;
• Digital-savvy: up to date with technology and innovation; ability to learn and use software and systems;
• Strong organization, planning and discipline: sense of urgency, manages and completes tasks throughout the day;
• Curiosity: restless desire to keep learning, propose new solutions and challenge the status quo;
• Resilience: ability to handle adversity and turn challenges into lessons for future actions;
• Proactivity, ambition and drive: goes beyond the basics, seeks more and delivers extra; takes initiative to anticipate client demands and needs;
• Client relationship and digital empathy: prioritizes the customer, translates their needs into the best solution while maintaining an ownership perspective.

Benefits

• Choose the ideal benefits for you and your dependents via a digital platform offering categories such as gym memberships, meal voucher (VR), food allowance (VA), pharmacy assistance, health insurance, dental care and life insurance;
• Corporate mobile phone — yes, a brand-new smartphone for you!
• Unlimited voice and data plan — with Vivo's high-speed mobile network and 5G!
• Exclusive Vivo offer with special discounts on fixed-line service, broadband, TV and apps;
• Eligibility for annual bonus or profit-sharing (PPR);
• Plan for your future with a private pension plan;
• Have children? Receive a subsidy to help with school, daycare or nanny expenses;
• Work in an environment that respects your personality, dress style and individuality — be authentic. #ComeAsYouAre
• Work remotely up to 2 times per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteering programs to make an impact;
• Benefit from our Educational Development Program with partner institutions offering discounts, certifications and online courses;
• Boost your career through our Internal Recruitment Program in Brazil or abroad — we operate in over 17 countries! #VivoMyCareer
• Access initiatives to improve your physical, emotional and social wellbeing. We offer #VivoWellbeing that encourages healthy habits and quality of life, including consultations with nutritionists, psychologists, social workers, telemedicine and more;
• All our positions are open to people with disabilities and/or rehabilitated professionals. We value diversity, differences and people's potential! #VivoDiversity #JoinVivo