Key skills
LeadershipStakeholder ManagementCommunicationCollaboration
About this role
Role Overview
- Design, develop, and deliver learning experiences with a strong emphasis on soft skills.
- Create engaging programs that strengthen relationship building and confidence in client interactions across a range of roles.
- Partner with business leaders, subject matter experts, and cross-functional teams to identify capability gaps.
- Translate technical insurance content into practical, learner-centered programs.
- Develop high-quality learning materials and facilitate dynamic in-person and virtual sessions.
- Provide coaching, feedback, and reinforcement to learners and leaders.
- Measure learning effectiveness and continuously refine programs based on insights.
- Support change initiatives and business transformation efforts through learning strategies.
Requirements
- Bachelor’s degree in business, insurance, education, human resources, organizational development, or a related field, or an equivalent combination of education and experience.
- Professional certifications or designations in learning and development, coaching, leadership development, or insurance preferred.
- 7+ years with meaningful experience in learning and development, facilitation, coaching, instructional design, or training, with a strong emphasis on soft-skills development.
- Experience in the E&S insurance industry including knowledge of surplus lines, underwriting, coverages, market practices, and related workflows.
- Experience training underwriters, brokers, operations teams, or other insurance professionals in wholesale, programs, specialty, or E&S environments.
- Proven success designing and delivering programs focused on communication, collaboration, influence, presentation effectiveness, relationship building, and professional growth across a range of audience and experience levels.
- Strong facilitation, presentation, and interpersonal communication skills.
- Experience providing performance-based coaching, feedback, and reinforcement strategies that support skill adoption and behavior change.
- Ability to tailor learning solutions for different audiences and roles.
- Strong stakeholder management, organization, and project execution skills.
- US Work Authorization required.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Optional life insurance
- Disability insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- Paid Time Off (PTO)
- Corporate holidays and floating holidays
- Parental leave