About this role

Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
Responsible for growing the committed ARR from existing customer base.
Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of inriver’s solutions.
Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

5-10 years of experience in enterprise account management or business development in a SaaS company.
Experience with strategic account planning techniques
Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
Experience in the utilization of a CRM to support account planning
Business English is a requirement
University / College or equivalent degree required

Senior Account Manager

Key skills