Support marketing campaigns by contacting customers from assigned campaign lists and tracking campaign results
Conduct outbound calls to customers who have previously expressed interest in services and schedule installation appointments
Coordinate and manage installation appointments with customers
Follow up on service orders, stale leads, and customers awaiting installation
Update CRM and internal systems with call outcomes, appointment status, and customer interactions
Support the sales team by facilitating the progression of qualified prospects through the sales pipeline
Respond to customer inquiries regarding installation scheduling and service readiness
Monitor and report on campaign performance, including call activity, appointments booked, and conversion outcomes
Collaborate with Marketing, Sales, Customer Service, and Operations teams to ensure successful campaign execution
Meet established performance targets related to outbound calling, appointment setting, and customer satisfaction

Minimum 2 years of experience in a call center or sales environment within IT or Telecom
Experience with ticketing tools and CRM systems
Strong verbal and written communication and presentation skills
Ability to explain technical solutions to non-technical clients
Strong customer handling and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Ability to multitask, prioritize, and manage time in a fast-paced environment
Punctual and able to work HYBRID to work from home full-time (9 AM – 5 PM) with flexibility to work extra hours

Sales / Marketing Campaign Support

Key skills