Account Manager – Creative Operations

Role Overview

• Own the account context for selected Creative Operations and Systems / Process Design clients: stakeholders, priorities, history, open questions, risks, decisions, and follow-ups.
• Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs do not drift or depend on memory.
• Turn vague client requests into clear next steps, questions, owners, dependencies, and decision points.
• Become highly capable with AI tools and workflows for account management: meeting preparation, account research, stakeholder mapping, summarisation, action tracking, client-ready drafting, QA, and reusable account memory.
• Use AI to make your client work sharper, not just faster.
• Make clients feel well looked after: clear communication, good energy, strong follow-up, useful questions, and the confidence that you are properly on top of their account.
• Write clear client-ready summaries that make messy work understandable without overpromising or hiding uncertainty.
• Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context so Storm can manage the relationship professionally.
• Work closely with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving.
• Spot when a client ask is really a workflow, visibility, approval, stakeholder, or operating-rhythm problem.
• Help internal teams avoid overbuilding, underscoping, or saying yes before the client need is clear.
• Improve the way account knowledge is captured, summarised, shared, and reused over time.

Requirements

• Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations.
• Strong written and spoken English.
• High agency. You do not wait for every next step to be handed to you, but you know when to escalate early.
• Structured thinking. You can break ambiguous work into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of done.
• A serious interest in becoming an expert at AI-enabled account management.
• Strong client presence. You are warm, confident, curious, responsive, and naturally good at making clients feel understood.
• Comfortable working around workflow and collaboration tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar systems.
• Enough systems/process literacy to understand what is being built, why it matters, where the risks are, and how to explain it to non-technical stakeholders.

Benefits

• Access to benefits (country dependent)