Manage a high volume of patient-facing and internal billing questions
including, but not limited to, resolving denials, investigating patient responsibility questions, and processing insurance coverage verifications.
Work claims end-to-end via our clearinghouse and partner with cross-functional stakeholders to ensure a smooth billing experience for our patients and providers.
Support efforts to streamline existing RCM processes by providing suggestions for automation or new tools, optimizing individual steps, and maintaining consistent, reliable execution.
Support ad-hoc RCM projects
including payer-specific billing efforts and new service line expansions.
Develop and maintain SOPs for RCM workflows, flagging process gaps and proactively suggesting improvements to the team.
Collaborate with cross-functional partners to communicate billing updates, escalate complex cases, and gather information needed to resolve patient or payer issues.
Partner with our Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation
actively contributing feedback that shapes how our RCM technology evolves.

2+ years of experience in a revenue cycle, medical billing, or healthcare operations role.
Familiar with insurance billing workflows
including claim submission, denial management, ERA reconciliation, and payer communications.
Patient-first communicator
professional, empathetic, and able to de-escalate billing concerns while keeping things moving.
Highly organized and detail-oriented, with strong follow-through; you take things all the way through the finish line.
Energized by technology and automation
excited by the idea of using AI to make billing smarter and are comfortable shaping how those tools get built and used.

Senior RCM Associate

Key skills