Director of International Shipping – West Coast, Airport Operations

Role Overview

• Create a positive and engaging work environment by mentoring, coaching, and motivating International Account Management team members when applicable.
• Maintain a book of key West Coast fine art clients personally and oversee international shipments. This includes estimates, work orders, tracking spend and progress, coordinating and/or producing international shipping documents, coordinating with vendors and UOVO Account Managers, liaising with clients, and providing post-project reconciliations as needed.
• Partnering with West Coast Account Managers on their clients’ international shipments. Partnering with Central and East Coast Account Managers as needed.
• Contribute to the development and maintenance of quality West Coast vendor relationships.
• Identify areas of growth for UOVO’s International Shipping operation, and make recommendations towards its development.
• In conjunction with the Head of International Shipping and other key stakeholders, research and implement growth initiatives, including but not limited to the expansion of UOVO’s planeside program.
• Establish and track KPIs for West Coast International Shipping business and onsite airport operations.
• Train planeside team members and oversee the quality of services provided at airports.
• File and maintain airport cargo area access permits.
• Develop and maintain an on-airport contact list and quality vendor relationships.
• Assist Head of International Shipping with operational issues including customer satisfaction, completion of estimates, projects, and any departmental needs.
• Assist in the development and implementation of departmental SOPs.
• Anticipate the needs of clients and seek out information to meet their demands.
• Interface with government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS, ATF, OFAC and DOT.
• Provide on-site support and client interface whenever appropriate.
• Foster the growth of client relationships to encourage the retention, growth, and referrals of existing clients.
• Other projects as assigned by Manager.
• Compliance with UOVO policies and procedures

Requirements

• Superior leadership skills, with a focus on employee coaching and development
• Proven project management skills and art services / logistics experience
• Experience with the import and export process
• Familiarity with TSA procedures
• Familiarity with CBP (U.S. Customs and Border Protection) policies and regulations
• Poise in a fast-paced business environment
• Excellent communication skills, both verbal and written
• Pro-active and solution oriented with the ability to think creatively

Benefits

• 100% employer-covered medical plan option for Employees as well as multiple Medical, Dental, and Vision plans options.
• 2 weeks annual paid vacation, with bi-annual increased vacation awards throughout the first 5 years of service
• 10 paid holidays plus one additional floating holiday
• Company Sponsored Parental Leave policy
• Company-Sponsored Paid Sick Leave
• 100% 401k Employer match up to 3% of employee contributions.
• Flexible Savings Account, Commuter Benefits, and Childcare Benefits
• Company-sponsored Life Insurance and Long Term Disability Benefits
• Monthly Team Lunches and Birthday celebrations
• Employee Recognition Program ( the “Eggcellence Awards”)